Return and refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to start the return process. We do not refund return postage costs for any unwanted/incorrectly ordered products.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused with labels and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, return your order with your name, address and order number to the address below along with the order confirmation and any feedback on our service.

KIXS.CO.UK

P O Box 199

West Wickham

BR4 4DQ

Alternatively please complete our returns form and email it to support@kixs.co.uk    

Reason for return

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.                                                
You can always contact us for any return question at support@kixs.co.uk

Damages and issues
Please inspect your order when received and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchange | Replacement

We have a 14-day exchange policy, which means you have 14 days after receiving your item to start the exchange process. To be eligible for an exchange, your item must be in the same condition that you received it, unused in its original packaging. You’ll also need the receipt or proof of purchase. To start an exchange, return your order to the address below:                                                                                                                                                                      Kixs.co.uk                                                                                                                            PO Box 199                                                                                                                        West Wickham                                                                                                                   BR4 4DU.                  Exchange: Once you have shipped your exchange, contact us at support@kixs.co.uk with your order number, exchange details, proof of postage and one of our Customer Service Team members will be happy to process a replacement order with the warehouse for immediate dispatch.

Please include your Royal Mail receipt (proof of posting) in your email to our customer service.

We require this certificate of posting / postage receipt to ensure exchange/replacement is delivered as soon as possible.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@kixs.co.uk